Returns & Exchanges
At MELLO, we want you to glow with confidence, which is why we offer a 30-day window for returns on all products that don't perfectly suit your skin. If you are not completely satisfied with your purchase, we are here to make the exchange or refund process as seamless as your skincare routine.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your beauty products in their original packaging, ensuring all lids are tightly sealed to prevent leaks during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing